Your satisfaction is our #1 priority.For any defective products, send us an e-mail at support@gooheart.com for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.

- Design error: wrong design compared to information provided by customers on our site.

- Bad quality: blurry image/print. 

- Exceeded shipping time: If you do not receive the order within the timeframe.

- Damage during shipment.

What should you do? Contact us within 20 days since you get your items and provide us necessary informations:

  1. Your order/invoice ID
  2. In case you get wrong item/ damaged item please send us a picture of the item you received via email support@gooheart.com.

How long does a replacement, refund, or return take to process?

We review claims within 24 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 3 - 5 business days for processing.
Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.
If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.

 

Please Note

We do not process a refund/reprint in the following cases:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
  • Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
  • If 20 days have gone by since you get your items.

Exchanges

We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.